Troubleshooting Overview

Where to find it: Support / Help Center

Description

Most support issues fall into a few categories: feature navigation, access or permissions, missing content, relevance issues, bugs, or account support needs. Start with simple checks before escalating.

What is it?

Members should confirm they are in the correct account, refresh the page, check plan access, review settings, and try another browser or device when appropriate. Support should gather enough information to reproduce or route the issue.

How does it work?

Useful details include account email, feature name, expected behavior, actual behavior, navigation path, screenshots, device/browser/app version, and date/time of the issue.

Why is it valuable?

Structured troubleshooting reduces back-and-forth and helps support quickly identify whether the issue is navigation, permissions, configuration, data relevance, or a bug.

FAQs

What should I do first when something is not working?

Refresh the page, confirm the correct account, check plan access, verify profile and Fine Tune settings, and try another browser/device if possible.

What information helps support resolve issues faster?

Account email, feature name, expected outcome, actual outcome, page path, screenshots, device/browser/app version, and time of issue.

When should I contact support?

Contact support if you are locked out, missing a feature you believe you should have, seeing an error, or still having trouble after basic checks.

How do I know if it is a permissions issue?

If the feature is hidden, locked, or unavailable, it may be tied to plan, seat assignment, verification, or account configuration.