How to Contact Support

Where to find it: Claire Support Agent Chat, support email, support forms, partner or enterprise contact paths

Description

Members should contact support when they cannot resolve an issue through Help Center articles or basic troubleshooting.

What is it?

Support can help with navigation, access, plan inclusion questions, feature usage, missing content, bugs, account setup, workflow questions, and routing to sales or account teams when needed.

How does it work?

Use the support channel available in the member account. Include account email, feature name, issue summary, membership plan if known, screenshots, and what has already been tried.

Why is it valuable?

Good support requests help EPX respond faster and route questions to the right team the first time.

FAQs

How do I contact EPX support?

Use the support channel available in your account, such as support chat, support email, support form, or your assigned account path.

What should I include?

Include account email, feature or article involved, plan if known, short issue summary, screenshots, and steps already tried.

When should I contact support?

Contact support when locked out, missing a feature, seeing a bug or error, needing workflow help, having billing or plan questions, or unable to find the right article.

Can support help me choose a deployment path?

Yes. Support can explain EPX, EPX+, EPxMaxx, and EPxUltra. Sales or account contacts may be needed for pricing, contracts, or managed deployments.