I Don't Have Access

Where to find it: Support / Help Center

Description

If a member cannot access a feature, the cause may be plan access, seat assignment, verification, account status, setup requirements, or permissions.

What is it?

Some features are limited to EPX+, EPxMaxx, or EPxUltra. Some business features require a seat, setup, connected systems, or administrator configuration.

How does it work?

Check account email, plan, seat assignment, feature availability, connected system permissions, error messages, and whether the member is signed into the correct account.

Why is it valuable?

Clear access troubleshooting helps members understand whether they need a plan upgrade, an admin update, a seat assignment, or a support escalation.

FAQs

Why do I not have access to a feature?

The feature may not be included in your plan, your seat may not be assigned, permissions may need updating, setup may be incomplete, or the feature may not be active for your account.

Which plan includes TEAMS?

TEAMS is not included in the base EPX tier. It is available in EPX+ for a single user and team-enabled in EPxMaxx and EPxUltra.

Why can I not create or host something?

Creation privileges can depend on membership level, verification status, account status, and current platform limits.

Why can I not access a workflow or integration?

Workflows may require plan access, technical setup, external permissions, and approved connections.

What should I send support?

Send account email, feature name, plan if known, error message, and screenshots of the locked or missing area.