Reporting Bugs

Where to find it: Support / Help Center

Description

A bug is platform behavior that appears broken, incorrect, or unexpected. Good bug reports help support and engineering reproduce the issue quickly.

What is it?

Examples include buttons not working, pages not loading, incorrect permissions, broken links, wrong data, duplicate outputs, missing content after setup, or error messages.

How does it work?

Members should contact support with account email, feature or page name, what they were trying to do, what they expected, what happened, error messages, screenshots or screen recordings, browser/device/app version, and time of issue.

Why is it valuable?

Detailed bug reports reduce back-and-forth and help the team fix issues faster. Screenshots and reproduction steps are especially helpful.

FAQs

What counts as a bug?

A bug is behavior that appears broken, incorrect, or unexpected, such as a broken button, error, wrong data, missing content, or page loading issue.

How do I report a bug?

Use the available support channel and include account email, feature name, expected behavior, actual behavior, error message, screenshots, browser/device, and time.

Should I include screenshots?

Yes. Screenshots or screen recordings help support identify the problem faster.

What if the bug involves sensitive information?

Blur sensitive details where possible and avoid including unnecessary private, financial, health, legal, or confidential business information.