Why Is This Not Showing Up?

Where to find it: Support / Help Center

Description

If content is not showing up, it may be because the system does not yet have enough context, the member lacks access, filters are limiting visibility, or the item is restricted.

What is it?

This applies to Basecamp briefings, C.A.R.L. recommendations, TEAMS signals, Network Notices, Pods, events, adventures, and other recommendations.

How does it work?

Members should update Profile, Fine Tune, Needs and Goals, Interests and Communications, location preferences, joined Pods, and relevant account settings. Support should verify plan, permissions, visibility, and feature status.

Why is it valuable?

Many missing-content issues are relevance or configuration issues rather than bugs. This article helps members improve the inputs that power personalization.

FAQs

Why are my Basecamp Briefings not showing up?

Relevance depends on profile, identity, intent, priorities, business needs, Fine Tune settings, and available signals.

Why am I not seeing C.A.R.L. recommendations?

C.A.R.L. needs enough information about goals, preferences, business needs, and priorities to surface relevant recommendations.

Why am I not seeing Network Notices or Pod updates?

Network Notices depend on joined Pods, groups, workspaces, filters, and relevance settings.

Why am I not seeing events or adventures?

Visibility can depend on plan, location, interests, preferences, and whether the item is public, private, premium, or restricted.

What should I do if content still does not appear?

Contact support with account email, expected item, expected page, plan if known, and screenshots.