Support Channels

Where to find it: Claire Support chat, support email, support forms, partner or enterprise contact paths

Description

EPX support helps members find answers, resolve access or setup issues, understand plan availability, and get routed to the right support or account path.

What is it?

Support channels may include support chat, support email, support forms, account contacts, partner contacts, or enterprise/business deployment paths depending on the member account.

How does it work?

Members should provide account email, feature name, what they expected, what happened, screenshots, device/browser/app details, and any relevant plan or account information. Support should triage issue type and route appropriately.

Why is it valuable?

Clear support routing helps members get help faster and keeps technical, billing, account, deployment, and product questions moving to the right team.

FAQs

How do users get support?

Users can get support through the support channel available in their account, including Claire support chat, support email, support forms, or assigned account paths.

What kind of support does EPX offer?

EPX support helps users get value quickly, whether they are starting with lighter access or operating EPX across more parts of the business.

What should support do for plan questions?

Review Deployment Paths. For pricing, contract, or sales-specific questions, route to account or sales support.

What should support do for workflow questions?

Check plan, permissions, connected systems, and intended workflow. Technical implementation may require workflow or deployment support.

What should support do for relevance issues?

Check Profile, Needs and Goals, Interests and Communications, and Fine Tune settings first.